• The “SAP Certified Application Professional – Service with SAP EHP1 for SAP CRM 7.0” certification exam verifies that the candidate has deep knowledge in the area of CRM Service This certificate proves that the candidate has an advanced understanding within this profile and is able to apply these skills practically and provide guidance in project implementation.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Master Data > 12%

Define master data integration, Define Transportation Management-specific master data requirements, Load master data into the production system

Special Processes & Scenarios 8% – 12%

Describe Case Management, Warrantly Claims, Inhouse Repair

Service Agreements and Contracts 8% – 12%

Describe Service Agreements and Contracts

ERP Integration 8% – 12%

Describe Controlling, Logistics, Sales, HR, Business Partner / Customer

Service Order Management 8% – 12%

Describe Service Order Management

CRM Business Scenarios 8% – 12%

Describe CRM Analytics, CRM Sales and CRM Service and Interaction Center

Extended Topics < 8%

Describe Enterprise SOA, Solution Manager and SAP Netweaver fundamentals

Resource Planning Application < 8%

Describe Resource Planning Application

Complaints and Returns < 8%

Describe Complaints and Returns

CRM user interface < 8%

Describe CRM user interface

Service Plans < 8%

Describe Service Plans

CRM Middleware < 8%

Describe CRM Middleware, Data Exchange with R/3 Backend

Service Confirmation & Billing < 8%

Describe Service Confirmation & Billing

General Information

Exam Preparation

Each specific certification comes with its own set of preparation tactics. We define them as “Topic Areas” and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.

Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.

For more nformation refer to our Take your SAP Certification Exams and our FAQs .

Safeguarding the Value of Certification

SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Please take a look at our  post  to understand what you can do to help to protect the credibility of your certification status.

Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.

Cloud Security Guidelines  

Classroom Security Guidelines